erobella
Chatter Handbook
How we chat, sell, and protect bookings on behalf of our escorts.
About Erobella
One of Europe's fastest-growing adult platforms — connecting verified escorts with genuine clients, and generating revenue through bookings and digital content.
The Chatting Team
Builds authentic conversations, increases engagement, sells content, and generates more bookings for our escorts.
Where Traffic Comes From
Gold & VIPPremium listings sit at the top of search results and generate the majority of profile views, enquiries, and clicks. If a profile is quiet, talk to your manager about improving its listing.
How We Sell
No spam, no bots, no aggressive selling. Genuine conversations that protect the escort's reputation and maximise long-term revenue.
Every message you send represents both Erobella and the escort you're chatting on behalf of.
Definitions
The same person — the visitor you're chatting with. The terms are used interchangeably.
The provider whose account you manage — the person you chat on behalf of.
Every conversation must reflect reality
Our escorts are real providers who meet clients in person. Never invent services, availability, prices, or personal details that contradict the escort's profile or instructions. Authenticity builds trust — and trust generates both bookings and sales.
Golden Rules
Always acknowledge a booking — and inform the escort about it.
Never send bulk, bot-style messages — and never bulk threads without context.
Build rapport before selling. Long-term revenue always beats short-term revenue.
Follow the escort's preferences, whenever specified, at all times.
Leave clear notes for the next chatter.
If you're unsure, ask before acting.
KPIs & Performance Standards
The objective is quality conversations that generate revenue — not high activity. Every message should have a purpose and move the conversation forward.
Meaningful messages per hour
The minimum to qualify each worked hour for payment.
Pieces of content per hour
Excluding bulk campaigns. Exceptions apply to new starters and seniors on special campaigns.
Sales bonus
Starts once 100 credits in sales are generated during the shift — while quality, bookings, and procedures are maintained.
Sending meaningless messages simply to hit a target is treated as KPI manipulation.
Quality Over Quantity
Quality always outweighs volume. We monitor:
Conversation quality
Sales generated
Booking handling
Message relevance
Client engagement & loss
Escort feedback & client complaints
Notes & handovers
Compliance with handbook rules
Serious Violations
Disciplinary action will be taken for any of the following.
Conduct
- Rude, passive-aggressive or unprofessional behaviour towards clients or escorts
- Robotic chatting, excessive copy-paste templates, low-quality conversations
Content & Sales
- Paid content within the first 5 minutes or 3 replies
- Saving content for unauthorised use — other platforms, blackmail, off-site sharing
- Selling unapproved services, customs or video calls
Bookings & Payments
- Ignoring or delaying bookings to push content sales
- Accepting payments or deposits outside the website
- Bulk messaging over 60% of activity, or bulking paid content in the final 30 minutes of a shift
Team & Shifts
- Interfering with another chatter's shift, poor handovers, missing escort notes
- Unreported inactivity or technical issues during a shift, claimed as an excuse later
- Any dishonest, unethical or repeated breach of procedure
Client Communication
Treat every client as if they're speaking directly to the escort. Read the conversation before replying, and adapt to their tone.
hey baby 😘 unlock my gallery
…then sends locked content hoping it gets opened. No conversation, no context, no sale.
haha really? tell me more 😏 what caught your eye on my profile?
Natural, curious, in the escort's voice — the sale comes later.
Never send paid content within the first 5 minutes or first 3 replies. Build rapport first, then sell.
Content Sales & Pricing
Minimum content price
Never sell any piece of content below this.
Soft galleries
Per gallery — or bundle 4 for £10.
Customs & video calls
Require the escort's approval and a price agreed with her in advance.
Sending locked, paid content as your first message.
Build interest first, then introduce paid content naturally — a free teasing picture can entice.
Booking Handling
A booking conversation must always be acknowledged. When a client wants to book:
Log it on the meetings platform
Register the request at meetings.eb-ops.com so the escort is informed.
Keep the client warm
"Baby, let me check my calendar for you 😘"
Tell them you're checking the calendar and availability.
Contact the escort directly
Reach out to her as well — the platform entry alone is not enough.
Never ignore or delay a booking to chase content sales.
If a client says "I'm not interested in content, I only want to book" — hide the conversation.
Payments
For everyone's protection, all content sales are paid through the website only.
Never accept off-site payment
If an escort offers any of these to a client, inform her that she can't — it is a breach of contract.
Booking deposits
Never take deposits for bookings yourself. The escort can do that herself.
Customs & video calls
Only ever sold with the escort's confirmation, at a price pre-agreed with her.
Escort Communication
Check the escort's profile before asking questions — then introduce yourself.
Hi Coco! I'm [NAME], your chatter for Erobella. I'll be managing conversations on your account, building connections with clients, and helping generate sales. I'll also be your point of contact for any custom content, video calls, or other requests that need your input.
Could you tell me if you currently make any custom content that can be sold?
Read before you ask
Most answers are already on her profile — don't waste her time.
Ask about customs early
Knowing what she can offer — and at what price — unlocks custom and video-call sales later.
You are her voice. Keep it authentic.